Note: This is a translation of the Spanish version for your convenience.
No one likes to waste time complaining.
It’s uncomfortable… but sometimes it’s necessary.
If you consider that I did a bad job or that I didn’t rise to the occasion, you can send me your complaints, claims and concerns through the following form.
Note about personal data: it is not so necessary to specify your DNI number or your address or phone number; I place them only because the law requires them on the form. I will use the data collected here only for the attention of the corresponding claim. Please note that I will retain this information for two years from the date of shipment. (This is the minimum period of time I am required to have for auditing purposes).
In accordance with the provisions of the Consumer Protection and Defense Code, EDUARDO VERA-PALOMINO has a VIRTUAL COMPLAINTS BOOK at the disposal of the CLIENT.
The formulation of this claim does not prevent the CLIENT from resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
EDUARDO VERA-PALOMINO shall respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the CLIENT.
Commercial name: EDUARDO VERA-PALOMINO
Unique Taxpayer Registry (RUC): 10470052851; location: Ica 11003, Peru
Date of complaint: septiembre 23rd, 2021